1. Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Delivery delays can occasionally occur.

3. Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipment confirmation email with tracking number(s). The tracking number will be active within 24 hours.

4. International Shipping

We currently ship to [List of countries]. International shipping rates and delivery times vary by location and will be calculated at checkout.

5. Customs, Duties, and Taxes

[family store] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

6. Damages

[family store] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Yes! We accept returns within 14 days of delivery. Items must be unused, in original condition, and with all tags attached. To request a return, contact us at [03318809001].

We offer standard and express shipping options.

5–7 business days

2–3 business days

All orders are processed within 1–3 business days. You’ll receive tracking info once your order ships.

watsapp number:03318809001

Email: muhammadaoun@gmail.com